The Ordering process 

 

Processing and Shipping: All wig orders require up to three to four business days for processing and an additional 5-8 business days for shipping. Please don't let it stop you from shopping online. I am constantly seeking ways to expedite shipping. Wigs are made to order for long lengths or specific colors and textures.

 

Zen diamond art kits:

All orders have a 3-4 day processing time but most are processed same day and shipped by 3pm central. If item is sold out, then it will take 3-4 day to process and ship. Updates will get sent to your email.

 

 

Processing and shipping

She's Gorgeous Hair and Zen Diamond Art Return Policy

 

Countries & Policy

 

Returns & Exchanges

Returns

We accept returns for both defective and non-defective products.

Refund Policy: Refunds are considered on a case-by-case basis. To be eligible for a refund, the wig must not have been altered in any way, including gluing, cutting, or coloring. Customers may be asked to provide photos of the product, and return shipping costs are the responsibility of the customer.

Exchanges

We accept exchanges for products in new condition.

Product Condition & Window

  • Product Condition: New only. The item must be in its original, unused, and undamaged condition, with all original packaging, tags, and documentation.

  • Window: You have 30 days from the date of delivery to initiate a return or exchange.

Method and Fees

Method:

  • In-store: You may return your item in person at our physical store location. Please bring your proof of purchase.

  • By mail: To return an item by mail, please contact us to receive a return authorization and shipping instructions.

  • Return Label: A free, downloadable, and printable return label will be provided for your convenience.

  • Restocking Fees: A 10% restocking fee will be applied to all returns, which will be deducted from your refund.

  • Refund Processing Time: Once your return is received and inspected, we will process your refund within 7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Ready to customize your perfect wig?

Contact us now to start the process and get the wig of your dreams!

Address

2011 E Sabine St Suite 108

77901 Victoria