Return Policy for Human Hair Wigs

We are happy to consider returns for human hair wigs under the following conditions:

• Condition Requirements: Wigs must be in their original condition with no glue, makeup, cut lace, dye, or alterations.

• Case-by-Case Review: Returns will be reviewed individually and may require photo or video proof.

• Inclusions and Exclusions: Custom color wigs and wigs longer than 28 inches are eligible for review. However, braiding hair and bulk hair purchases are non-refundable.

• Order Review: Please carefully review your order before completing your purchase.

Cancellation Policy We offer a 2-hour courtesy cancellation window for all orders. This allows you to change your mind while we work to process and ship your items promptly.

Refund Details Refunds will be issued back to the original payment method. Please allow up to 7 business days for the refund to appear in your account, depending on your bank's policies.

All other items purchased, that are not hair products will follow the 14 day hassel free return policy. 

14 Day No Hassel Return Policy

A 14-day return policy means customers have 14 days from the date of receiving their purchase to initiate a return if they are unsatisfied or if the item doesn’t meet their expectations. This kind of policy often outlines conditions for returns, such as the state of the product (e.g., unused, undamaged, or in its original packaging), and any exceptions or exclusions.

Typically, once the return is approved, the customer can receive a refund, replacement, or store credit, depending on the company's guidelines. 

Custom Wig Service

We are proud to offer a tailored wig creation service to meet your unique preferences. To get started:

1. Contact Us: Reach out via email or phone to discuss your requirements.

2. Design Inspiration: Share a picture of your desired wig style. This will guide us in designing and styling your custom wig accordingly.

3. Measurements & Style Details: Provide accurate head measurements along with the specific hairstyle details you’d like.

4. Payment: Once the design is confirmed, make your payment through the agreed method—either via this website or Square.

5. Contact Information: Ensure you provide correct contact details for updates about your order.

When your wig is complete, we will send you a photo for your approval before shipping. Upon approval, your wig will be sent to your specified address or made available for pick-up at our shop.

Important Note: If you choose not to provide detailed head measurements and opt for standard sizing (small, medium, or large), please be aware that returns will not be accepted if the cap size does not fit.

Order Tracking Information

Once your order is processed and tracking details are available, you will receive an email containing the following:

• Your tracking number

• Details of your purchase

This will allow you to conveniently monitor the progress of your shipment.

**Shipping Time Update**  

Order early, don't worry !

Due to recent tariff changes and government layoffs affecting FedEx facilities, shipping and customs clearance processes have experienced significant delays. Increased monitoring of packages at customs has extended the standard wait time to **7 business days** before items can be released.  

Most items will come directly from the vendor, especially if they are **custom-made** with specific sizes, colors, lace types, or other unique features. Once these items have cleared customs, they generally arrive within **2-3 business days**, depending on location and weather conditions.  

For items that are **in stock** at the store, standard shipping times apply, typically **4-5 business days** for delivery.  

We understand the importance of timely deliveries and appreciate your patience as these updates affect processing times. Customers are encouraged to track their orders for the most accurate updates regarding arrival times.  

 Every order comes with exclusive perks to aid with completing your look, including special gifts, a logo headband, a wig storage bag, or stylish accessories! Whether you're updating your style or looking for a versatile new look, we've got you covered. Styles and colors vary. 

Processing and Shipping: All wig orders require up to three to four business days for processing and (because of TARRIFS) an additional 5-8 business days for shipping. Please don't let this detour you from purchasing our amazing wigs.. I am constantly trying to find a way to make shipping faster. Wigs are made to order for long lengths or specific colors and textures. We also can adjust your cap and lace size for additional fee. Some styles may come pre-bleached knots, pre-plucked hairline, and realistic baby hair. 

Refund Policy: Refunds are considered on a case-by-case basis. To be eligible for a refund, the wig must not have been altered in any way, including gluing, cutting, or coloring. Customers may be asked to provide photos of the product, and return shipping costs are the responsibility of the customer.

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At She’s Gorgeous Hair, we believe beauty is limitless. We provide customized wigs, toppers, and hairpieces for individuals experiencing hair loss due to cancer, alopecia, hormonal disorders, or thinning hair. You are sure to find some favorites within our broad range of accessories. Our goal is to restore confidence, empower self-expression, and help every person embrace being gorgeous in every way.

We are excited to announce our New Pop up Shop location at 2001 E Sabine street #108 in Victoria,Tx. 77901! We are open to the public  Friday through Sunday and always available online to shop!